Proactive maintenance is essential in the security industry to ensure that cameras and other devices are always in good working order. Any breakdown in security and surveillance equipment makes a property and its occupants more vulnerable.

That being said, even a good proactive maintenance strategy won’t prevent 100% of equipment breakdowns. Sometimes, repairs will be necessary. The nature of these situations means that repairs will have to be carried out as a matter of urgency. Reactive maintenance is thus an emergency service where security is concerned. AST London advises on and maintains safety and security products for a long list of clients. We provide both proactive and reactive maintenance. Here is a brief overview of our reactive maintenance procedures.

Fast and Effective Reactive Maintenance for Enhanced Security

With reactive maintenance, there is a dual emphasis: firstly, equipment breakdowns must be repaired with maximum speed. Secondly, the quality and efficiency of repairs must be kept at a high standard, regardless of the fact that the work is being done hastily. For this reason, a balance must be struck between minimal response time and maximum technical standards.

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The AST Emergency Reactive Maintenance Process

Bearing in mind the need to strike this balance, here is how we approach reactive maintenance:

  1. We receive a report from the client, along with their request for urgent repairs.
  2. After receiving and understanding the report, we offer advice and provide a quote for the necessary repairs.
  3. Once the quotation is accepted, we dispatch an AST engineer to carry out the repairs. This steps is actioned as quickly as possible, pending the client’s approval of our quotation.
  4. Once the work is carried out and the affected components are operational again, we provide a maintenance report, itemising all the work that has been done.

Read our blog to find out more about the latest security innovations, as well as our maintenance and repair services.

Get in Touch with AST London Today

If you are ready to upgrade security on your property, AST London can provide the solutions you need. Contact us for more information about our innovative, customizable CCTV solutions.

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