Privacy Policy
We collect your information:
- When we interact by telephone, email, web portal or post
- When you purchase products over the phone, post, by email and over the internet
The information we collect may include:
- Your name and relevant addresses
- Telephone Numbers
- Email address
- Credit status report provided by third party credit agencies if a credit facility is applied for (details are not kept after the credit facility is approved or declined)
We use your information to:
- Send you products and services you have ordered
- Carry out services that have been requested by Housing Providers or Managing Agents
- Create appropriate documents to complete transactions between us and you
- Provide technical assistance with application assessments and installation
- Provide industry information about regulations and good practices
- To inform you of changes to carrier delivery services due to bad weather and other third party supplier information that may affect our service
- To send information about the products we offer
We share your information with:
- Payment service providers such as SAGE (Credit/Debit card payments) and our banks
- Cloud based accounting, order processing software providers and Cloud based service providers for various equipment that is programmed by the Cloud/internet.
- Our nominated contractors and if needed
- Royal Mail and Couriers that deliver our products to you
- Lawyers representing us in the event of a legal claim
- Regulators and law enforcement agencies (if there is a legal reason to share your data with them)