Privacy Policy

We collect your information:

  • When we interact by telephone, email, web portal or post
  • When you purchase products over the phone, post, by email and over the internet


The information we collect may include:

  • Your name and relevant addresses
  • Telephone Numbers
  • Email address
  • Credit status report provided by third party credit agencies if a credit facility is applied for (details are not kept after the credit facility is approved or declined)


We use your information to:

  • Send you products and services you have ordered
  • Carry out services that have been requested by Housing Providers or Managing Agents
  • Create appropriate documents to complete transactions between us and you
  • Provide technical assistance with application assessments and installation
  • Provide industry information about regulations and good practices
  • To inform you of changes to carrier delivery services due to bad weather and other third party supplier information that may affect our service
  • To send information about the products we offer


We share your information with:

  • Payment service providers such as SAGE (Credit/Debit card payments) and our banks
  • Cloud based accounting, order processing software providers and Cloud based service providers for various equipment that is programmed by the Cloud/internet.
  • Our nominated contractors and if needed
  • Royal Mail and Couriers that deliver our products to you
  • Lawyers representing us in the event of a legal claim
  • Regulators and law enforcement agencies (if there is a legal reason to share your data with them)